Work that actually matters.

Concept Solutions is seeking an experienced Program Manager to lead the delivery of enterprise IT support services across a geographically distributed federal program supporting marine and aviation operations.

This role holds single-point accountability for cost, schedule, quality, staffing, and customer satisfaction across multiple technical service areas, including cybersecurity, service desk support, network services, systems and cloud engineering, and software development. The ideal candidate has experience managing firm-fixed-price federal IT services contracts, leading multi-site teams, and delivering measurable performance against defined service levels.

This position is contingent upon contract award and may require successful completion of customer-specific screening and clearance requirements.

• Serve as the single point of accountability for contract performance, cost, schedule, quality, and risk.
• Act as the primary interface to the government Contracting Officer, Contracting Officer’s Representative, and Task Manager.
• Develop and maintain the Program Management Plan, Staffing Plan, Quality Control Plan, and Communications Plan.
• Lead a geographically distributed team delivering cybersecurity, service desk, network, systems engineering, and software development services.
• Deliver monthly status reporting on completed work, performance metrics, staffing, risks, and issues, and lead recurring reviews with customer leadership.
• Manage staffing levels and assignments, balance workload across sites, and ensure continuity of support through personnel changes.
• Own recruiting and retention for hard-to-fill technical and field positions across multiple locations.
• Plan and oversee quality assurance and quality control, including performance measurement, internal audits, and corrective action.
• Develop and execute the contract transition plan to ensure uninterrupted service delivery.
• Manage surge support activation, including scoping, proposals, and securing authorization prior to execution.

What we're looking for

• Bachelor’s degree in Information Technology, Business, Engineering, or related field (or equivalent experience).
• 8+ years leading and supporting teams, including federal IT program or contract management.
• Project Management Professional (PMP) certification.
• Demonstrated accountability for cost, schedule, risk, quality, and performance on a federal IT services contract.
• Experience managing IT service delivery against defined service levels and reporting measured performance to a government customer.
• Experience leading multi-site or geographically distributed teams, including staffing plans and workload balancing.
• Experience leading contract transition or phase-in, including knowledge transfer and continuity of service.
• Ability to obtain and maintain a U.S. Government Public Trust clearance and to work on-site in Silver Spring, MD.

Preferred Qualifications

• Experience managing firm-fixed-price service contracts where staffing design drives margin.
• Experience across cybersecurity and FISMA, service desk operations, network services, cloud engineering, and software development.
• Prior NOAA, Department of Commerce, or scientific and mission-operations agency experience.
• Experience supporting distributed field operations, including remote and low-bandwidth sites.
• Experience with federal IT acquisition support, including FITARA, independent government cost estimates, and supply chain risk management.
• Experience implementing ITIL-based service management and continuous improvement programs.

Preferred Certifications

• ITIL Foundation or ITIL Managing Professional
• Certified ScrumMaster (CSM) or PMI-ACP
• SAFe Agilist
• Lean Six Sigma
• Security+
• Microsoft Certified: Azure Fundamentals

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Network Engineer (50-75% Travel) to join our IT Infrastructure Support team. The Network Engineer will administer, operate, and maintain the network, performing infrastructure upgrades and improving both wired and wireless networks. Their primary responsibility will be configuring switches for hardware upgrades and traveling to facilities across the US to perform switch replacements and lifecycle management. This position is onsite.

Location: Onsite | Travel: Up to 50–75% within the U.S.

• Perform infrastructure upgrades and improve the wired and wireless networks.
• Configure switches prior to shipment to sites; travel to sites and perform switch upgrades.
• Provide reporting details on project status to project coordinators and managers.
• Administer, operate, and maintain the enterprise network.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and planning.
• Plan and perform network engineering research, design development, and other assignments in conformance with network design, engineering and customer specifications.
• Up to 50-75% travel to support sites within the US.
• This position is onsite.

What we're looking for

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience
• Minimum of 5 years in both wired and wireless Cisco network experience in large Enterprise campus environment with multi-layer routing protocols.
• Knowledge and experience configuring and troubleshooting current CISCO switches, including those with Catalyst and Nexus IOS.
• Layer 3 Experience

o Routing protocols including, OSPF, BGP (Multi-homing, Load balancing traffic and engineering for automatic failover, Load balancing), EIGRP, RIP, HSRP,WCCP

o Multicast

o Flow analysis experience preferred

o MPLS experience preferred

• Strong troubleshooting skills including

o Layer 1 (copper cabling troubles / fiber signal strength)

o Layer 2 (spanning tree, VLAN tagging, mac address tracing)

o Layer 3 (routing troubles, EGP versus IGP redistribution, BGP attribute studying, prefix length issues)

o Layers 4 thru 7

• Adherence to Best Practices and robust Work Ethic.
• Experience tracking and resolving incidents via ticket queue.
• Excellent written and communication skills.
• Ability to adhere to maintenance windows and change control procedures.
• Self-motivated to take ownership of projects.
• Ability to multi-task between multiple networks and multiple customer requirements.

Skills Preferred:

• Experience traveling to multiple sites.
• Experience working with a large organization (>35,000 customers).
• Experience collaborating with peer and client teams.
• Experience working remotely and onsite.
• Cisco Certified Network Professional (CCNP) certification.
• Experience using a Helpdesk system – ServiceNow is a plus.
• Experience with MS Project and Visio.

Work Location and Schedule

• Primary Location: Atlantic City, NJ
• Schedule: Monday through Friday, core hours 9:00 AM to 3:00 PM local time
• Telework may be permitted when determined to be in the best interest of the Government
• U.S. Citizenship required
• FAA Personnel Suitability clearance required (AMS 3.14-2)

Compensation: $90K to $102K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Marine Operations Software Development Lead to lead the design, development, modernization, integration, and sustainment of mission-critical software applications supporting maritime operations and enterprise business systems.

This hands-on technical leadership role is responsible for guiding Agile development teams, delivering secure and scalable software solutions, and implementing modern DevSecOps practices. The ideal candidate has experience leading enterprise application development, mentoring technical teams, and delivering innovative solutions in complex operational environments.

This position is contingent upon contract award and may require successful completion of customer-specific screening and clearance requirements.

• Lead the architecture, design, development, testing, deployment, and maintenance of enterprise software applications.
• Provide technical leadership to Agile development teams throughout the software development lifecycle.
• Design and develop secure web applications, APIs, system integrations, and workflow automation solutions.
• Modernize legacy applications using cloud-native technologies and contemporary development frameworks.
• Collaborate with stakeholders to gather requirements, define technical solutions, and deliver high-quality software products.
• Implement DevSecOps best practices, including CI/CD pipelines, automated testing, source control, and secure coding standards.
• Integrate applications with enterprise platforms such as Microsoft 365, Azure, SharePoint, identity management services, and relational databases.
• Support production systems through troubleshooting, performance optimization, and software enhancements.
• Establish development standards, perform code reviews, and mentor software engineers.
• Prepare technical documentation, system designs, and operational procedures.

What we're looking for

• Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience).
• 5+ years leading and supporting software development teams.
• Experience with Agile methodologies.
• Strong proficiency with C#/.NET, Java, Python, JavaScript/TypeScript, React, or Angular.
• Experience with REST APIs, SQL Server/PostgreSQL, Git, Azure DevOps, and CI/CD.
• Knowledge of secure software development and cybersecurity principles.
• Excellent analytical, communication, and problem-solving skills.
• Ability to obtain and maintain a U.S. Government Public Trust clearance.

Preferred Qualifications

• Enterprise IT modernization experience.
• Experience supporting logistics, transportation, asset management, maintenance, or operational environments.
• Microsoft Azure, Power Platform, Docker, Kubernetes, or cloud-native development.
• Experience with DevSecOps, Zero Trust, and Infrastructure as Code.
• Experience integrating enterprise business and operational systems.
• Experience supporting disconnected or low-bandwidth environments.

Preferred Certifications

• Microsoft Certified: Azure Developer Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Certified ScrumMaster (CSM) or PMI-ACP
• Security+
• CISSP
• ITIL Foundation

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Aircraft Operations Center Software Development Lead to lead the design, development, modernization, integration, and sustainment of mission-critical software applications supporting aviation operations and airborne data collection.

This hands-on technical leadership role is responsible for guiding Agile development teams, delivering secure and scalable software solutions, and sustaining production applications that support hurricane reconnaissance, atmospheric research, and environmental data collection. The ideal candidate has experience leading enterprise application development, mentoring technical teams, and delivering reliable software in complex operational environments.

This position is contingent upon contract award and may require successful completion of customer-specific screening and clearance requirements.

• Lead the architecture, design, development, testing, deployment, and maintenance of enterprise and mission software applications.
• Provide technical leadership to Agile development teams throughout the software development lifecycle.
• Design and develop secure web applications, APIs, dashboards, system integrations, and workflow automation solutions.
• Modernize legacy applications using cloud-native technologies and contemporary development frameworks.
• Architect, deploy, and support relational databases and the front-end and back-end applications that use them.
• Support scientific and airborne data acquisition systems through development, integration, and sustainment.
• Collaborate with stakeholders to gather requirements, define technical solutions, and deliver high-quality software products.
• Implement DevSecOps best practices, including CI/CD pipelines, automated testing, source control, and secure coding standards.
• Provide Tier 1 through Tier 3 support for custom developed software, including troubleshooting, performance optimization, and enhancements.
• Establish development standards, perform code reviews, mentor software engineers, and prepare technical documentation.

What we're looking for

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field (or equivalent experience).
• 5+ years leading and supporting software development teams.
• Experience with Agile methodologies and CMMI Level 3 development processes.
• Strong proficiency with C#/.NET and .NET Core, JavaScript, and SQL database technologies including SQL Server, MySQL, or Oracle.
• Experience with Visual Studio, REST APIs, Git, CI/CD, and automated testing.
• Experience with configuration management, change management, and formal release management.
• Knowledge of secure software development, cybersecurity principles, and Section 508 accessibility.
• Ability to obtain and maintain a U.S. Government Public Trust clearance and to work on-site in Lakeland, FL.

Preferred Qualifications

• Enterprise IT modernization experience.
• Experience supporting aviation, maritime, scientific, or other mission-operations environments.
• Microsoft Azure, Power Platform, Docker, Kubernetes, or cloud-native development.
• Experience with AngularJS, ASP.NET, Drupal, Java, J2EE, WPF, or XAML.
• Experience developing or sustaining sensor, telemetry, or scientific data acquisition systems.
• Experience supporting disconnected or low-bandwidth environments.

Preferred Certifications

• Microsoft Certified: Azure Developer Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Certified ScrumMaster (CSM) or Professional Scrum Master I (PSM I)
• Security+
• CISSP
• ITIL Foundation

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a Network Engineer specializing in Firewall Support to join our Infrastructure Support Team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Program. This position is part of the Networks Group and plays a critical role in protecting and securing the FAA's enterprise network infrastructure that supports thousands of users and mission-critical aviation systems across the National Airspace System (NAS).

The Firewall Network Engineer will support day-to-day operations, cybersecurity initiatives, and infrastructure projects focused on maintaining a secure, resilient, and compliant network environment.

Responsibilities

• Manage multiple Check Point Firewall clusters supporting the FAA Internet Access Point (IAP).
• Manage and support the Zscaler Zero Trust platform, including Internet Access (ZIA), Private Access (ZPA), and Digital Experience (ZDX).
• Implement and manage advanced security capabilities including Intrusion Prevention System (IPS), Anti-Virus, Anti-Bot, Data Loss Prevention (DLP), SSL Interception, and Identity Awareness.
• Monitor, prevent, identify, investigate, and remediate cybersecurity events and threats.
• Participate in annual security assessments, remediation efforts, and compliance activities, including POAM tracking and Trusted Internet Connection (TIC) compliance requirements.
• Support annual Cybersecurity Test Facility exercises, including the development and enhancement of incident response procedures.
• Manage traffic and audit logs for enterprise security systems and maintain historical data supporting Security Information and Event Management (SIEM) applications.
• Collaborate with network, security, and operations teams to ensure the availability, integrity, and security of enterprise network services.

What we're looking for

• Bachelor's degree in Information Technology or a related field and 8 years of IT experience, or 12 years of relevant IT experience in lieu of a degree.
• Experience managing firewall environments supporting large-scale organizations with 35,000+ users.
• Hands-on experience with Check Point, Fortinet, and Zscaler technologies, including monitoring, administration, and troubleshooting.
• Experience preventing, detecting, and remediating cybersecurity incidents and events.
• Experience developing incident response procedures and participating in security assessments.
• Experience tracking, managing, and resolving incidents through a ticket management system.
• Strong written, verbal, and interpersonal communication skills.
• Self-motivated with the ability to take ownership of projects and work independently.

Preferred Qualifications

• Experience supporting large enterprise environments with more than 35,000 users.
• Experience working collaboratively with technical teams, stakeholders, and government customers.
• Experience supporting both remote and onsite operations.
• Experience using enterprise service management platforms; ServiceNow experience is a plus.

Salary: $100K to $117K

Work Location and Schedule

• Location Atlantic City, NJ
• Schedule: Monday through Friday, core hours 9:00 AM to 3:00 PM local time
• Telework may be permitted when determined to be in the best interest of the Government
• U.S. Citizenship required
• FAA Personnel Suitability clearance required (AMS 3.14-2)

COMPANY PROFILE:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking a PKI Administrator to support one of the nation's largest enterprise Public Key Infrastructure (PKI) environments supporting the Federal Aviation Administration (FAA). This role is responsible for supporting enterprise certificate services, secure identity infrastructure, and Windows/Linux server environments that enable secure authentication across mission-critical systems.

As part of a collaborative infrastructure and cybersecurity team, you'll help maintain and enhance enterprise PKI services, support certificate lifecycle management, troubleshoot authentication issues, and ensure the availability and security of PKI platforms. This is an excellent opportunity for an experienced PKI professional looking to expand their expertise within a complex federal enterprise environment.

Enterprise PKI Administration

• Support enterprise Public Key Infrastructure (PKI) services across Windows and Red Hat Enterprise Linux environments.
• Administer certificate lifecycle activities, including issuance, renewal, revocation, validation, and troubleshooting.
• Support EJBCA administration and enterprise certificate services utilizing ACME, SCEP, OCSP, and CRL technologies.
• Assist with Hardware Security Module (HSM) administration, including Thales, Luna, or equivalent technologies.
• Troubleshoot certificate authentication issues and partner with cybersecurity teams to resolve PKI-related incidents.
• Support secure enterprise identity and authentication services across multiple business systems.

Systems Administration

• Administer Windows Server and Red Hat Enterprise Linux systems supporting PKI and identity services.
• Perform system patching, hardening, maintenance, and vulnerability remediation.
• Support IIS, Apache, and JBoss web and application services utilized by PKI platforms.
• Assist with Docker-based deployments and containerized infrastructure supporting enterprise applications.
• Support PostgreSQL and MariaDB databases used by PKI and identity services.

Operations & Collaboration

• Participate in system maintenance, upgrades, testing, and operational support activities.
• Develop and maintain technical documentation, operational procedures, and support documentation.
• Work closely with senior engineers, cybersecurity professionals, and FAA stakeholders to support secure enterprise services.
• Participate in continuous improvement initiatives to enhance reliability, automation, and operational efficiency.

Why Join Concept Solutions?

• Support one of the largest enterprise PKI environments in the federal government.
• Work alongside experienced PKI and cybersecurity professionals.
• Gain exposure to enterprise identity services, certificate technologies, Linux administration, and modern authentication platforms.
• Opportunity to contribute to mission-critical systems supporting millions of users across the FAA.
• Stable federal program with opportunities for professional growth and technical development.

What we're looking for

• Bachelor’s degree in Information Systems, IT Management, Business Systems, MIS
• 5+ years or an additional 4+ years of relevant experience in lieu of an BS degree
• Advanced experience supporting enterprise PKI services in large-scale environments
• Strong expertise with Windows Server, Red Hat Enterprise Linux, and secure systems administration
• Experience with EJBCA, certificate lifecycle management, ACME/SCEP, OCSP, and CRL
• Hands-on experience with HSM technologies (Thales, Luna, or equivalent)
• Knowledge of Docker/containerized infrastructure
• Experience with IIS, Apache, JBoss, PostgreSQL, and MariaDB
• Familiarity with federal cybersecurity, compliance, or FAA enterprise environments highly preferred

Compensation: $100K to $112K

Location and Schedule

• Location: Washington, DC
• Schedule: Monday through Friday, 9:00 AM – 3:00 PM (local time)
• Security Requirement: FAA Personnel Suitability Clearance required.

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

Concept Solutions is seeking an experienced Microsoft 365 Tier 3 Support Engineer with expertise in Exchange Online, Microsoft Teams, and Microsoft 365 Applications to join our team supporting the Federal Aviation Administration (FAA) Infrastructure & Operations (I&O) Directorate.

In this highly visible role, you will provide white-glove Tier 3 support to FAA executives and executive support staff while helping maintain the collaboration platforms that serve more than 60,000 FAA employees and contractors. You'll work with cutting-edge Microsoft technologies, AI-enabled tools, automation, and enterprise-scale collaboration services, partnering with Microsoft, engineering teams, and stakeholders across the organization to deliver exceptional customer experiences.

• Provide shift-based, white-glove Tier 3 support for FAA Executives and Executive support teams, including Executive Assistants and Executive IT support staff, resolving both routine and complex collaboration platform issues.
• Troubleshoot and resolve advanced issues involving:
  • Microsoft Exchange Online and Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications (including Planner and Whiteboard)
  • Integrated Power Platform solutions
  • Google Gemini
  • Google NotebookLM and related collaboration technologies
• Serve as the primary owner of complex support incidents by coordinating timely escalations to internal engineering teams, Microsoft, other technology vendors, and FAA support organizations while maintaining clear communication and visibility through resolution.
• Provide ongoing Tier 3 support for both executive and non-executive users.
• Create, review, update, and maintain support documentation, including Standard Operating Procedures (SOPs), Work Instructions, Knowledge Base Articles (KBAs), and Job Aids.
• Develop, maintain, and enhance scripts supporting operational processes.
• Identify opportunities to improve support workflows through automation and process enhancements.
• Document and present new issues, resolutions, and best practices to the broader support organization.
• Develop and maintain ServiceNow reports.
• Support Collaboration Services initiatives, projects, planned testing, and ad hoc operational requirements.
• Participate in rotating weekend on-call system checks as needed.

What we're looking for

We're looking for someone who combines exceptional technical expertise with outstanding customer service and communication skills.

• Bachelor’s degree in Business Management, Computer Science, or IT Management
• 5+ years of experience in Configuration Management, Change Management, or a closely related IT discipline
• Proven experience providing Tier 3 support to executive leadership.
• Experience delivering Tier 3 support in a large enterprise environment supporting at least 2,000 users.
• Advanced troubleshooting experience with Microsoft 365, including:
  • Exchange Online
  • Outlook Web Access (OWA)
  • Microsoft Teams
  • Microsoft 365 applications
• Demonstrated ability to own complex technical issues from initial investigation through full resolution.
• Experience coordinating ticket escalations with vendors and multiple IT teams in a large enterprise.
• Ability to communicate effectively with senior executives and their support staff.
• Excellent written, verbal, and interpersonal communication skills with the ability to work independently and collaboratively.
• Proven commitment to maintaining high levels of service availability and customer satisfaction.
• Strong analytical and troubleshooting skills utilizing a variety of tools, including AI technologies, to identify root causes, develop workarounds, and implement solutions.
• Experience developing and maintaining PowerShell scripts.
• Experience using Microsoft troubleshooting tools, including MFCMAPI.
• Experience identifying process improvements and automation opportunities.
• Ability to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Strong attention to detail with the ability to work independently.
• Collaborative, proactive, team-first mindset.
• Customer-focused with a demonstrated track record of delivering exceptional service.
• Experience with ServiceNow, including reporting capabilities.

Preferred Qualifications

• Experience with Microsoft Power BI, Power Apps, and Power Automate to support reporting and automation initiatives.
• Previous experience supporting a government agency.
• Familiarity with FAA operational processes and Microsoft 365 governance frameworks.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• Experience supporting Google Workspace environments.

Location and Schedule

• Location: Washington, DC
• Schedule: Monday through Friday, 9:30 AM – 6:00 PM (local time)
• Security Requirement: FAA Personnel Suitability Clearance required.

Salary: $ 100K to $109K

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.